Fractional Head of Operations
Operations for the way teams work now.
I help early-stage founders build the people, systems and operating rhythm their company scales on. More than ten years as the first ops hire, now fractional.
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Experience
10+ yrs
Building operations at venture-backed startups.
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First hire
4x
First people or ops hire, building the function from zero.
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Scale
500+
Hires recruited and onboarded across growing teams.
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Leadership
Exec team
At BetterHelp, the world's largest online therapy platform.
Seed to growth-stage companies across direct-to-consumer marketplaces in digital health and coaching, AI, semiconductors, martech and advanced manufacturing.
What I do
I embed with early-stage teams and build the operating foundation they grow on.
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01
Ops foundations
Finance ops, vendors, IT, compliance and workplace. Set up once and set up well, before they start to crack.
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02
People and talent ops
Hiring, onboarding, performance and the rituals that hold a team together. Shaped by 500+ hires.
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03
Systems, workflows and tools
Documented processes and a stack your team actually uses, increasingly pairing people with AI agents so they have more room for judgment.
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04
Programs and events
Offsites, gatherings and programs that bring people together and leave them more connected than when they arrived.
How I work
Embedded, hands-on, and built to outlast the engagement.
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01
Map
Learn how the company actually runs today, where time leaks and what will break next.
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02
Design
Agree on the few systems that matter most and the order to build them in.
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03
Build and hand off
Build alongside your team, document everything, and leave each system with a clear owner.
- Model
- Fractional
- Time
- 5 to 15 hrs / week
- Duration
- 3 to 6 months
Best fit: seed to Series B teams scaling past the "everyone does everything" phase, who want a partner, not just a consultant.
Coaching
1:1 coaching for founders, operators and working parents in transition.
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01
Who it's for
People navigating a big change: a new role, a company that's scaling, a growing family, or all of it at once. The goal is clarity on what matters and a pace you can sustain.
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02
How it works
Virtual 1:1 sessions, typically every two weeks. ACC-certified through the ICF, and I work with a handful of clients at a time. Coaching, not therapy.
Contact
Let's talk.
Tell me where your team is and what feels stuck. Thirty minutes to see if working together makes sense.